EPML is an established facilities and property management provider that also extends its support to the sustenance of social, sheltered, and care homes in the UK. In its current form, the company has been offering a wide range of services, from plumbing, electrical and drainage works to business clients of all sizes.
Plentific and EPML.
EPML's Director and Technology Consultant, Anthony Caroleo, met with Plentific as part of EPML's drive to integrate technology into their operations. The Plentific team met proactively with Anthony on-site last year and wanted to understand how best to support EPML's desire to work with larger landlords and digitally streamline their work management.
Working with Plentific: Key facts and figures.
"Set up took two minutes, and I only had a handful of questions. It felt intuitive from day one."
– Anthony, Director and Technology Consultant, EPML
Anthony mentions that on his first day using Plentific, he was able to check all boxes towards the digital transformation he was seeking for his operations. His other highlights include:
Great reviews.
Jobs completed - 536. Reviewed - 252 times. Overall rating - 99%. EPML wanted a platform to showcase their expertise and excellent service levels. With Plentific, EPML receives a steady stream of reviews from satisfied clients; the visibility of which has helped establish further relationships.
Engagement.
Anthony states that engagement with Plentific is just as effective as in-platform engagement with clients. He's able to align his efforts on the type of work and client he seeks with his account manager, and add a layer of specificity to the jobs he sees on the platform every day.
Faster payments.
EPML sees a high volume of work come through Plentific each day without any hiccups - especially when it comes to payments. They mention they've never had to chase, payments are fast (typically within 4* days), and they've never had issues with invoicing for a job.
*Average over the 12-month period from Apr 2019 to Mar 2020.
"Plentific in a word? Complete. It brings forward the type of work we need, the client we need, makes the process simple, takes out any problems. It's a model I like - I can contact them and ask them what more can I do? They appreciate that I'm trying to do more and want to work with me to achieve that."
– Anthony Caroleo, Director - EPML Limited
Top tip for other trade businesses.
Anthony mentions the sign-up process was so simple that he didn't need a walkthrough before he was up-and-running. He cites the whole experience as being seamless from beginning to end.
