The integration focuses on work order creation and updates, as well as unit and user updates. A key feature is the seamless transfer of work orders from Plentific to Cx, ensuring a unified workflow. Work orders are dynamically updated in the Cx system at three pivotal stages — creation, update, and completion — providing real-time insights into the status of property maintenance tasks.
In the initial stage of work order creation, a thoughtful segmentation into three distinct tickets —repair, task, and work order — ensures a comprehensive and detailed transfer of information to Cx. Both platforms come together to meet the specific requirements of each other; Plentific accommodates Cx's mandatory fields for work orders, while Cx confirms and validates the necessary data during the creation and update processes. This integration not only streamlines operations but also ensures that all essential information is accurately transferred between Plentific and Civica's Cx, creating a robust and efficient property management ecosystem.