Following the merger of three housing associations and a growing property portfolio, Flagship Group needed an efficient, unified compliance management solution. Fire safety was a particular focus, as ensuring both resident and building safety while maintaining regulatory compliance was essential. 

Previously, compliance was managed manually, involving extensive paperwork and double keying, which left the team exposed to errors, inefficiencies, and delays. The lack of a centralised system made it difficult to streamline data collection, track compliance tasks, validate outcomes, and access critical reports and documents instantly.

Flagship Group has now streamlined its entire compliance process—from conducting inspections and assessing risks to managing remedial work and contractor invoices. With centralised data, the team can act swiftly, enhancing service delivery to residents.

The mobile inspections app enables assessors to capture property conditions, flag issues with photos and videos, and sync all data directly to Plentific’s platform for immediate review. Office-based teams can then quickly assign and track work orders, ensuring compliance issues are resolved without delay.

The Plentific platform also provides greater visibility into compliance activities. Flagship now benefits from an intuitive dashboard offering instant oversight of compliance priorities, enabling more proactive decision-making. Advanced analytics allow the team to monitor contractor performance, optimise service quality, and ensure that all necessary documentation is easily accessible for audits.