Sovini Delivers Tailored Customer Portal with Plentific in Just Three Months
Faced with tight deadlines, Sovini replaced two legacy portals with a tailored, integrated solution from Plentific—achieving 15,000 logins in just a few months.
Customer Background
The Sovini Group is a unique, award-winning organisation delivering end-to-end property, construction, and facilities management services across the public, private, and not-for-profit sectors. With a strong commitment to creating a better future for customers and communities, Sovini blends commercial expertise with social impact.
Operating primarily in the North West of England, the group includes two registered housing providers—One Vision Housing and Pine Court Housing Association—who together manage over 14,000 homes. With more than 800 employees, Sovini continues to grow, guided by innovation, inclusivity, and customer-first service delivery.
"Plentific's flexible approach to developing and looking for bespoke solutions has made discussing options for enhancements a positive process. We have been able to get feedback from users and discuss how this could be improved with experienced developers. This allows the users to be part of the development process and not just be given a solution to work their processes around."
- Dave Cater, Sovini
The challenge
Sovini was operating two in-house customer portals—one for One Vision Housing and another for Pine Court Housing—both heavily reliant on a soon-to-expire Worldpay integration. With the contract coming to an end, Sovini had just three months to either rebuild the portals or source a new solution that could integrate with a different payment provider.
Given the scale and urgency of the project, Sovini needed a flexible, future-proof platform that could be rapidly implemented while still delivering a seamless and intuitive experience for thousands of tenants. The challenge was heightened by uncertainty around the replacement payment provider, with key technical details confirmed only weeks before go-live.
The solution
Having already seen success with Plentific’s (formerly Active Housing) repairs diagnostics tool, Sovini opted to implement Plentific’s tenant engagement platform. The portal was designed to replace legacy functionality while offering immediate improvements through powerful out-of-the-box features.
Plentific delivered the solution using Agile project management, working in fortnightly sprints with close collaboration between Sovini, Allpay, and other partners. Despite the unknowns around payment integration, the delivery team adapted quickly—drawing on past experience with Allpay to fast-track integration once the version was confirmed.
The portal was integrated with Allpay, Oneserve, and Sovini’s bespoke HMS, offering a joined-up digital experience across repairs, finance, and communication services.
Plentific’s offering
Flexibel unterstützt
Egal, ob Sie Wohnungseigentum, Mietobjekte oder Gewerbeimmobilien verwalten – unsere Cloudlösung können Sie für verschiedenste Aufgaben nutzen.
Schnell einsatzbereit
Plentific lässt sich leicht an bestehende Lösungen anbinden, etwa an Ihre Hausverwaltersoftware. Ebenso einfach ist das Onboarding für die Nutzer.
The results
The new portal went live within just three months, quickly gaining traction with tenants. In a short time, it logged over 15,000 user sessions from more than 4,500 registered users. Tenants benefit from secure self-registration, a full view of tenancy financials, and the ability to log repairs and book appointments in under two minutes. The tailored portal also improves communication through case management and targeted notifications—delivering a streamlined, user-friendly experience that’s already making a real difference.
