Awaab's Law Contractor Readiness Scorecard

Preparing for Awaab's Law

Resident Communications Readiness

A tech scorecard to assess your communication approach to residents.

This scorecard is designed to help you assess whether your communication approach is ready to support the intent and requirements of Awaab’s Law, particularly in cases of damp and mould requiring emergency repairs. It highlights 6 key focus areas and the technology capabilities that can help you meet rising expectations.

1. Emergency repairs and response time

2. Timely updates and follow-ups

3. Written statements and formal notices

4. Appointment visibility and reminders

5. Empathy and tone

6. Complaint handling and escalation visibility

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