A New Era for Field Service Management

Housing and property operations are at a turning point. Operational complexity is rising, resident expectations are higher than ever, and teams are under pressure to deliver more with less and all while navigating fragmented systems and disconnected data.

Cem Savas and Emily Shaw explore why Field Service Management (FSM) must evolve and how connected intelligence is redefining what great service looks like across housing and property operations.

This article and the video outline the thinking behind that vision, and why FSM is no longer just an operational capability, but a strategic foundation for a confident digital transformation.

From vision to reality: redefining Field Service Management

That vision comes to life through Plentific’s Field Service Management solution. As Cem outlines, Plentific FSM delivers intuitive, simplified processes and a truly unified experience across the entire property operations ecosystem.

Rather than operating as a standalone tool, FSM is embedded within Plentific’s end-to-end platform connecting resident requests, work orders, field delivery, contractors, supply chain, and performance data in one orchestrated system.

This platform-led approach moves FSM beyond task management and positions it as a core enabler of operational transformation.

Purpose-built for housing

Emily Shaw brings the product perspective, highlighting what sets Plentific FSM apart. It is purpose-built for housing, designed around real-world operational processes, regulatory requirements, and resident expectations.

By uniting live data, automation, and AI, Plentific FSM enables providers to move from reactive maintenance to predictive service delivery. Dynamic scheduling uses real-time intelligence to deploy the right resource at the right time improving efficiency for teams and outcomes for residents.

Crucially, FSM is built on the same platform used to manage third-party contractors. This creates a consistent experience across in-house teams and external partners, helping balance demand and supply while delivering a seamless, data-led service.

The result is a single, intuitive experience for everyone involved:

• Field operatives benefit from a mobile-first, easy-to-use app

• Office teams gain full visibility and control

• Residents receive faster updates and greater transparency

The next chapter for housing services

As Cem concludes, this is the next chapter for housing services. Interconnected data, enriched by AI, and designed around people.

Plentific FSM is not a standalone tool. It is fully integrated into a complete housing ecosystem, connecting resident experience, field teams, supply chains, and operational insight on one platform.

In a world where data, AI, and connected systems define operational excellence, Plentific is proud to lead the change and proud to empower housing providers to act faster, smarter, and with greater confidence.

Watch the full conversation with Cem Savas and Emily Shaw to explore how connected Field Service Management is shaping the future of property operations.