The Plentific Resource Centre.
Download our eBooks, white papers and customer stories; or discover the latest market trends in our blog.
Customer Stories
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Customer Stories
Karbon Homes
Karbon Homes replaced its legacy resident portal with Plentific's digital self service platform, increasing portal adoption from 27% to 72.7%, doubling digital repair requests and giving residents an easier way to manage their homes online.
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Customer Stories
Waltham Forest
Waltham Forest Council gave residents 24/7 access to housing services with a Plentific resident portal, now with 1,600+ resident logins every month.
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Customer Stories
Caridon
Caridon unified repairs, maintenance, field service and compliance with Plentific, gaining real-time insight, higher tenant satisfaction and scale to 10,000 homes by 2030.
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Customer Stories
Southern Housing
Following a 2023 merger, Southern Housing expanded its use of Plentific’s platform across 80,000 homes, transforming repairs and tenancy management.
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Customer Stories
Thrive Homes
Thrive Homes enhanced the tenant experience with Plentific's customer portal, diagnostic, and permissions tools—achieving over 1,500 sign-ups in under three months.
Blog
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insights
The Ideal Systems Environment for Phase 2
Having the right systems in place will be one of the defining capabilities of Awaab's Law Phase 2 readiness. Here are four capabilities that providers should be considering as they prepare.
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insights
When Hazards Ignore Departmental Boundaries
Why organisational structure is set to become one of the biggest determinants of Awaab’s Law Phase 2 readiness.
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insights
Phase 2 Readiness Starts in the Boardroom
Why Phase 2 requires boards and leadership teams to think differently about organisational readiness.
Ebooks
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ebooks
Awaab's Law Phase 2: Roadmap to Readiness
Awaab's Law Phase 2 is an organisational readiness challenge, not a checklist. Assess your strategy, structure, systems and people before 30 November 2026.
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ebooks
Data Governance for Social Housing Providers
The regulatory bar for social housing has shifted. Providers are no longer judged on what they intended to do, they are judged on what they can prove they did. This guide sets out what that means for your data, your systems, and your board.
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ebooks
Top 10 Steps to Successfully Launch a Resident Portal
A practical guide to launching a resident portal that delivers real outcomes, not just new technology. It outlines ten essential steps to improve adoption, streamline services, and build long-term resident trust.
Webinars On-Demand
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webinars
AI in Housing: A Leader’s Guide to People, Performance and Trust
Explore how AI is already improving housing services, helping teams detect property risks earlier, work more effectively, and deliver more responsive operations.
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webinars
Field Service Management: The operational engine of modern housing
Explore how housing providers are transforming repairs and maintenance with FSM to improve compliance, efficiency and visibility across operations.
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webinars
The Future of Social Housing - What’s Next for Leadership
Watch our webinar on demand to explore the future of social housing leadership — covering investment, governance, capability and intelligence.
