Leveraging advanced technology to keep homes safe, residents satisfied and operations efficient
Network Homes has been using Plentific since June 2022 to manage over three quarters of its 22,000 property portfolio, ensuring rapid turnaround times for work orders, instant communication with contractors, reliable services for its residents and better business decisions.
Key results
91%of all bookings made using Plentific are attended.
90%of all repairs raised with Plentific are completed within KPI timeframes
270unique local contractors have been hired using Plentific’s dynamic procurement tech
Customer Background
Network Homes believes good homes make everything possible. Since 1974 they’ve been supporting people in housing need and this remains at the heart of everything they do today.
They’re a charitable housing association providing over 21,000 affordable homes for more than 38,000 people predominantly across London and Hertfordshire. They reinvest their profits into building more affordable homes and delivering services for residents.
In March 2023 they announced plans to merge with Sovereign. The new organisation, Sovereign Network Group, will be one of the largest housing associations in the UK, with over 82,000 homes across the South of England and in London.
The organisation has been using Plentific since June 2022 to manage over three quarters of its 22,000 portfolio, ensuring rapid turnaround times for work orders, instant communication with contractors, reliable services for its residents and better business decisions.
“It’s just really, really easy. I personally like the way that all of the information is laid out on the platform. It’s eye-catching and easy to read and you know everything’s right there - in one place.
Our reports team also enjoys using the system for this reason. I think pretty much most things on Plentific are just a few clicks away, and that’s my favourite thing about it. One click, two clicks and you’re there.”
- Sasha Mannino, Contact Centre Operations Manager, Network Homes
The challenge
After observing another housing association’s success with Plentific, Network Homes sought a solution to streamline repairs, reduce admin workload, and improve support for residents. They began with 3,000 properties and quickly expanded to over 18,000, aiming to boost booking attendance, meet repair targets, and minimise team admin.
The solution
To test Plentific’s capabilities, Network Homes launched a damp and mould project, aiming for rapid inspections and a three-day turnaround on repairs. Leveraging Plentific’s Appointed Contractor feature, Network Homes could seamlessly use their own contractors alongside those from Plentific’s marketplace. This flexibility enabled faster surveys and prompt repair completion within the target timeframe.
Plentific’s offering
Work order management
Plentific Marketplace
Supply chain management
The result
Network Homes has streamlined work order management with Plentific, enabling faster responses to damp, mould, and complex repairs. A small team of four now manages nearly 18,000 properties, supported by 270 local contractors. 91% of bookings ensure homes stay safe, while 90% of repairs are completed within KPIs, reducing backlogs. Residents are twice as likely to reuse Plentific contractors, reflecting consistently high performance. Instant messaging, rapid quote reviews, and full job visibility improve oversight, while analytics drive better decisions, enhancing service quality and resident satisfaction.
“I have never had such professional work done at my property in the 17 years I have been here. Outstanding. Arrived when stated. Cleaned up after themselves and such nice, friendly, genuine men.“
“The operative was very professional, courteous. He went over and beyond with his work. Very happy. He and his company are a credit to Peabody“
“I’ve lived in Peabody for over 50 years and this was one of the best.10 out of 10.”
