L&Q pilot innovative new approach to responsive repairs and maintenance.
Today, L&Q announced their participation in the ‘DPS Marketplace’ framework developed in partnership between Notting Hill Genesis, Peabody and Plentific.
The ‘DPS Marketplace’ framework provides landlords with smart capacity management through a flexible and competitive labour force. It also provides local trade businesses unprecedented access to exclusive work, providing they meet strict, trade-specific requirements.
Plentific - a technology and marketplace business - facilitates the dynamic ‘DPS Marketplace’ to ensure the smooth running of operations through its cutting-edge platform. The company proactively manages every stage of the process from vetting new contractors to issuing responsive repair tasks to a contractor pool and voids work through to monitoring and reporting operational KPIs.
Key to providing better service is how this innovative solution constantly adapts trade mix and coverage to meet portfolio demands, geographically and through the seasons. It provides a complete work order management solution with unparalleled levels of transparency by bringing data and supply chain together for better operations and decision making.
The framework was designed through an extensive OJEU procurement process, which means that other associations and organisations can save time and up-front procurement costs of utilising the system. The solution is available for housing associations, local authorities, ALMOS, the education sector and health providers to access. It is free for all contractors to join, no licensing fees or subscriptions are required.
Gerri Scott, Group Director of Customer Service at L&Q said: “We’re delighted to be working with Plentific to enhance the quality of the repairs and maintenance service for L&Q residents. Using the dynamic purchasing marketplace puts residents in the driving seat, appointing local professionals alongside our existing teams. We have high hopes that Plentific will help us to carry out routine repairs and turn around empty homes quickly and to a standard we can all be proud of.
Cem Savas, CEO and Co-founder at Plentific said: We’re delighted to welcome L&Q onto this revolutionary new framework. Our work with Peabody and Notting Hill Genesis has proven the approach to be effective and we’re excited now to offer in such an easy-to-procure manner for housing providers across the UK. We believe that it truly has the potential to change housing and social outcomes as we improve service, reduce costs and put opportunities back into local communities where they belong.
Ashling Fox, COO at Peabody said: This new way of delivering our repairs and maintenance service has proven to be a great success during these challenging times. The choice and control provided through the digital marketplace has really increased customer satisfaction, and we’ve been pleased to work with hundreds of skilled, vetted contractors to get the jobs done to an excellent standard. We’re looking forward to working with L&Q and other interested organisations to help deliver really great quality services for people living in our homes.
Elly Hoult, Group Director of Assets at Notting Hill Genesis, said: “It is so exciting to be at the forefront of a true collaboration with our housing partners Peabody and L&Q and with the technology solution Plentific. The DPS Marketplace is delivering high quality repairs for our residents as well as providing jobs for local tradespeople and businesses.
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Notes to Editors:
Plentific is one of the fastest growing PropTech companies in the UK. Since 2013, Plentific has been working closely with landlords to deliver more efficient repairs and maintenance services to over 200,000 properties across the UK and Germany.
Investors include: A/O Proptech, Target Global, Round Hill Ventures, PiLabs and OneZero Capital.
Notting Hill Genesis is one of the largest housing associations in the country, with more than 66,000 homes across London and the south-east, serving more than 170,000 residents.
It was formed in April 2018 when Notting Hill Housing amalgamated with Genesis Housing Association. It is a social enterprise committed to creating thriving communities and providing homes for lower-income households.
NHG owns and manages homes across a range of tenures including social, affordable and private rent, leasehold, care and support, temporary housing and Shared Ownership, of which we are the largest provider in the country.
The Peabody Group has over 150 years of experience and expertise in housing. Peabody owns and manages more than 66,000 homes across London and the South East. It also has 17,500 care and support customers.
L&Q is one of the UK’s leading housing charities and developers, with roots dating back nearly 60 years. As a regulated charitable housing association, it reinvests its earnings into new and existing homes for a range of aspirations, incomes and stages of life - for private rent, shared ownership and outright sale.
It’s an influential part of the Government’s Early Adopters Group, spearheading a vision to create an industry that puts people’s safety first.
L&Q is also a major residential and mixed-use developer. It’s playing a vital role to build 100,000 much needed new homes. At least 50% of these new homes will be genuinely affordable, with a target of 60% in London.
More information on the scheme for the general public, media and residents can be found on Plentific’s website: https://plentific.com/dps.
Landlords can book a demo via Plentific’s website by visiting https://plentific.com/client/dps.
Trade businesses can learn more and register their interest in becoming a member, by submitting an application via Plentific’s website: https://plentific.com/pro/dps