Expert Support for Seamless Implementation & Ongoing Success
A structured approach to support our customers enhancing efficiency, compliance, and tenant satisfaction.
Trusted Partnership
A long-term relationship built on expertise and commitment.
Enduring Support
Guiding your success every step of the way.
Shared success
Working together to achieve your goals.
Tailored Support to Accelerate Your Success
With 12+ years of experience, Plentific helps housing providers meet resident and regulatory commitments. Our professional services team ensures a smooth onboarding, from training and system integration to backlog clearance, maximising your platform’s value.
Implementation Services
Our implementation and customer service managers work closely with your team, ensuring a seamless setup with training, data imports, and custom configurations. This gets your organisation up and running quickly, minimising the learning curve and allowing your team to focus on resident support over admin tasks.
Support Services
Enjoy stress-free support with a single point of contact and omni-channel access to our team, providing fast responses and regular platform performance reviews. Quarterly recommendations help you optimise usage, ensuring you benefit fully from our experience supporting other housing providers.
Technical Services & Training
We handle the technical integration and customise workflows, trackers, and templates to fit your exact needs, creating efficiencies and reducing the number of systems your team needs to login to. Bespoke training ensures your team gains proficiency, empowering your in-house trainer to keep skills up-to-date for long-term value.
Supply Chain Mobilisation
We streamline contractor sourcing and onboarding, quickly setting up vendors that meet your SLAs and requirements. This approach helps you clear backlogs efficiently, with all job progress and completion data tracked and accessible in one central platform. Onboarding and training your current contractors in the Plentific system means that they are up and running and completing work for you quickly, all in one platform.
Advisory Services
Through strategy workshops and business process modelling, optimisation and automation, we help you pinpoint and prioritise key business needs, delivering actionable insights and a clear roadmap for future initiatives.
Tailored Support to Accelerate Your Success
With 12+ years of experience, Plentific helps housing providers meet resident and regulatory commitments. Our professional services team ensures a smooth onboarding, from training and system integration to backlog clearance, maximising your platform’s value.
Everything you need for a successful transition.
Change Management
We help teams embrace Plentific with tailored rollout plans, stakeholder engagement, and hands-on guidance. By monitoring adoption and addressing challenges, we ensure a seamless transition and lasting efficiency.
Data Migration & System Integration
Our team supports data cleansing, bulk imports, and integration with third-party systems, making it easy to transition from legacy platforms while maintaining data accuracy and operational continuity.
Advanced Training & Enablement
We provide tailored training programmes for internal teams and contractors, ensuring everyone is confident using Plentific. Ongoing enablement ensures long-term adoption and optimisation of key platform features.
Operational Support & Continuous Improvement
From day-to-day customer support to in-depth transformation management, we offer operational guidance, system health checks, and best-practice recommendations to help you get the most out of Plentific.
Contractor Onboarding & Performance Management
We handle contractor sourcing, onboarding, and performance tracking, ensuring service providers meet your SLAs. By offering remote training and monitoring capabilities, we help maintain quality and efficiency.
Custom Workflows & Process Optimisation
We configure workflows, automate processes, and create compliance-ready solutions that fit your organisation. Our tailored approach ensures efficiency, reduces admin burdens, and enhances service delivery.
