Repairs Diagnostics
Make online services the first choice for residents.
Empower residents to report repairs at their convenience, helping you deliver faster, smarter service. Our intuitive, device-friendly self-service repair diagnostics tool makes it easy for both residents and call centre teams to diagnose and report issues. A powerful admin editor gives system administrators full control and flexibility.
Built for Landlords & Residents
Designed and developed with social landlords, contractors and residents
Seamless Integration
Proven integration with the most common HMS, CRM and Scheduling Solutions
Empowered Residents
Provide a 24/7 service to raise property issues.
Standalone use or embedded in your existing portal.
Our repair diagnosis and reporting interface for both residents and contractors can be used standalone or integrated into your systems.
Existing integration with the most common housing management, CRM and scheduling systems- Tailored scripts based on tenancy and property type, including image and video capture
- Helpful information and self-fix videos, including appointment time estimation, SMS confirmation and reminders
Track and Amend.
A module that provides residents with a single interface to manage and amend their appointments.
- View upcoming appointments and provide additional information and images
- Cancel and reschedule appointments or self-appoint unappointed jobs
- Provide feedback on completed repairs
Address Selector.
The Address Selector provides a facility for field workers (e.g. housing officers) to report repairs on the go and can also be utilised by call centre staff and residents.
- Address lookup
- Provide key information prior to property diagnostics
- View property details
Everything you need from a Repairs Diagnostics tool.
Responsive Design
The Plentific Diagnostics solution has been developed using responsive design techniques, allowing an optional user experience across desktop, tablet and smartphone devices.
Simple Problem Selection
The fully categorised, image led repair locator and easy-to-use keyword filter help users to identify property issues quickly and easily. Repair diagnostics could not be any simpler.
Tailored Problem Lists
The Plentific Diagnostics solution uses a residents’s tenancy and property data to quickly ascertain which repairs they are eligible for and to tailor their diagnostic experience.
Filtering Questions
The Plentific Diagnostics solution controls the route to each Schedule of Rates (SOR) code (or similar) in order to optimise accuracy. In other words, your users will be presented with a question or questions, and in line with their response, the SOR routing, coverage and priority may change.
Helpful Info and Self-Repair Advice
Enforce tenant responsibility for the condition of your properties and provide useful self-repair and maintenance information as part of the diagnostic process. Our step-by-step videos help to empower residents and reduce their reliance on repair workers for simple issues.
Property Issue Description (AI Assisted)
Allow residents and staff to add more about the property issue. Our AI assistant is on hand to help users write the best possible description to ensure an accurate diagnosis.
Image and Video Upload
Help residents to enable your operatives by allowing them to upload images or videos of a given property issue.
Appointment Selection
Thanks to its ability to seamlessly integrate with sector-leading scheduling systems, the Plentific Diagnostics solution allows tenants to select available appointments that suit them, updating the scheduler in real-time.
Powerful Administration
Assume complete control of your repairs diagnostic tool with features allowing you to configure SOR codes, sort categories, set business rules, apply questions filters and much more.
Much, much, more
The Plentific Repairs Diagnostics Solution supports many more features such as; Duplicate Job Detection, Facial blurring in photos, Alerts & Banners, Estimation Questions and much more.
Deliver more self-service
Increase resident satisfaction by empowering residents with self-service tools that make life easier for everyone, including landlords.
End-to-end collaboration
By integrating with your systems, tenancy transactions can become truly digital and end-to-end, updating data in your system in real time and providing residents with instant outcomes.
Designed for social housing
Join some of the industry’s biggest names, with more than 2,000,000 residents using our software for property repairs and diagnostics.
What our customers say
"The average repair only takes 99 seconds to report. Faster, to some degree, than on the phone. Few channel shift initiatives I have seen, manage anything near that."
