At Plentific, we believe that every regulation, every guideline, and every piece of legislation ultimately comes down to one thing: people. Behind the frameworks and flowcharts are families, communities, and the everyday lives of tenants who deserve safe, healthy homes.
Awaab’s Law is a powerful reminder of this truth. It sets clear, legally binding deadlines for addressing damp and mould cases: 24 hours for emergencies and 10 days for significant hazards. But more importantly, it reinforces the duty of care that landlords and housing providers have to their tenants.
Recently, some of our colleagues at Plentific had a lively discussion about the “correct” interpretation of “investigation” under Awaab’s Law. Should landlords perform an inspection first, or immediately undertake a mould wash? Does “make safe” mean fixing the hazard right away, or simply preventing further risk?
The consensus was clear: investigation must always come first. Whether that’s through an on-site inspection, a triage call, or the review of photos, having a clear audit trail and properly diagnosing the issue ensures both compliance and accountability. Only then can completion steps like a mould wash or repair be carried out with confidence.
This dialogue reflects something bigger about Plentific: we don’t just read regulations, we interpret them with our clients’ real-world challenges in mind. We bridge the gap between government guidelines and operational delivery.
Technology is powerful, but at its best, it amplifies teamwork and care. Our internal discussion about Awaab’s Law is a perfect example: colleagues sharing expertise, clarifying interpretations, and ultimately putting tenants first.
This collaborative spirit mirrors what’s happening across the housing sector. Compliance is no longer just a checklist but a commitment to protecting people. And that commitment is lived out not only through platforms like Plentific but also through the teamwork, compassion, and responsibility of housing professionals everywhere.
Do you like to be part of a discussion about Awaabs Law?
Watch our latest webinar “Last Mile to Awaab’s Law: Practical Preparation & Tools”. With Awaab’s Law coming into effect in October 2025, housing providers are under pressure and we´re seeing how urgently the sector needs to adapt. The webinar promises help in managing Awaab’s Law cases, reducing resident risk, speeding up response times, and giving teams tools to stay ahead of SLA (Service Level Agreement) requirements.
Plentific is aligning its platform solutions around precisely these needs:
Compliance in Practice: Features and workflows that help manage reporting timelines, track every step from report → investigation → “make safe” → completion.
Audit-Ready Reporting: Ensuring actions are logged, timestamps are recorded, communications are tracked—so providers can prove they acted in line with the law.
Operational Tools: Work order management, prioritisation filters, automated escalations etc., so emergency cases or serious hazards trigger the right team response.
Teamwork & Partnerships: We know that successfully delivering on Awaab’s Law will not happen via tech alone. It needs cooperation across teams inside housing organisations, contractors, residents, and tech partners.
At Plentific, we are proud to stand alongside our clients as partners in compliance, innovation, and human care. Regulations like Awaab’s Law are about protecting lives, and with the right technology, processes, and teamwork, we can help ensure no tenant is ever left behind.
Because in the end, it’s not about software or workflows. It’s about people.
