- For Property Managers
- For Tradespeople
- Our Company
Last updated: 31st January 2019
Plentific (" We", "Our", "Us") is committed to protecting and respecting your privacy.
For the purpose of data privacy laws applicable to Our website and broader offering, including, without limitation, the General Data Protection Regulations (“GDPR”), the Data Controller in regards to your Personal Data is Plentific Ltd. We are registered with the Information Commissioner’s Office (registration number ZA020570).
A. WHO WE ARE AND WHAT WE DO
We use our Site to connect homeowners with professional providers of home maintenance and improvement services. In some cases, We work with business partners to make these services more widely accessible.
We process your Personal Data in order to facilitate the making of contracts for services between the homeowner (the “Customer”) and the professional service providers (the “Pros”).
We do not collect ‘sensitive data’ (that is data about such matters as your religious beliefs or political opinions).
B. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information you give Us. You may give Us information about you by completing registration forms on our Site or by corresponding with Us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to our service, search for a specific service, place an order on our Site, participate in reviews on our Site and when you report a problem with our Site. The information you give Us may include, without limitation, your name, address, e-mail address, phone number, photographs and information to verify your identity.
Information We collect about you. With regard to each of your visits to our Site We reserve the right to automatically collect the following information:
A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer with your agreement. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
Except for essential cookies, all cookies will expire after 90 days.
D. USES MADE OF THE PERSONAL DATA
I. We use information held about you in the following ways:
Information you give to Us. We may use this information:
Information We collect about you. We will use this information:
II. We may disclose your Personal Data in the following ways:
Related Party Disclosures- We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Select Third Party Disclosures- We reserve the right to disclose your Personal Data with the following select third parties:
III. We may disclose your personal information to third parties for the following reasons :
E. LEGAL BASIS OF PROCESSING
We process your Personal Data for the following purposes and on the following legal basis:
I. Pursuant to Art. 6(1)(b) of GDPR to enter into, perform, modify or terminate a contractual relationship with you, in particular:
II. Pursuant to Art. 6(1)(f) of GDPR based on our legitimate interests:
III. Pursuant to Art. 6(1)(a) of GDPR based on your consent:
IV. Pursuant to Art. 6(1)(c) of GDPR to comply with legal obligations, e.g. to observe retention periods required by trade or tax law or to comply with obligations to disclose data based on a legally binding court decision or official order.
F. SOCIAL MEDIA WIDGETS
G. KYC AND OTHER BACKGROUND SEARCHES
We reserve the right to carry out know your customer and other background searches on both our Customers and Pros alike who wish to utilise our Site. All information We collect from such background searches will be kept completely confidential and will only be used by us to evaluate your application/registration to our Site.
H. WHERE WE STORE YOUR PERSONAL DATA
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (" EEA"). It may also be processed by personnel and/or third party suppliers engaged by Us who operate outside the EEA. By submitting your Personal Data, you agree to this transfer, storing or processing outside of the EEA.
Whenever We transfer Personal Data to a country outside the EEA, We ensure a similar level of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We follow generally accepted industry standards to protect the information submitted to Us, both during transmission and once We receive it. However, due to the nature of Internet communications and evolving technologies, unauthorised entry or use, hardware or software failure and other factors, the security of End User information may be compromised at any time. No method of transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, We cannot guarantee the absolute security of your information and disclaim any assurance that such information will remain free from loss, misuse or alteration by third parties who, despite our efforts, obtain unauthorised access.
Notwithstanding the foregoing, all information you provide to Us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where We have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
J. DATA PROCESSORS
Data processors are third parties who provide elements of our Site and/or services for Us. We have contracts in place with our data processors. This means that they cannot do anything with your Personal Data unless we have instructed them to do it. We will never sell your Personal Data to third parties.
K. DATA RETENTION PERIOD
We will retain Personal Data only for as long as is necessary, subject to applicable privacy laws and regulations. In some cases, We will have a legal or statutory obligation to retain information for a set period (for example: accounting records).
L. POLICY TOWARDS CHILDREN
We do not knowingly collect personal information from minors who are under the age of 16 through our Site and/or the services. If a parent or guardian becomes aware that his or her child has provided Us with personally identifiable information without his/her consent, then he or she should contact Us at firstname.lastname@example.org described below. If We become aware that a child under the age of 16 has provided Us with personally identifiable information, We will delete such information from our files.
M. YOUR RIGHTS
Applicable privacy regulations (e.g. GDPR) give you certain rights in regards to the Personal Data We collect about you. Those rights include the following:
If you request that your Personal Data be deleted before a service transaction is complete, We may not be able to provide that service.
You have the right to ask Us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third parties for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at email@example.com.
In addition, We expressly reserve the right to delay or otherwise deny any such request that you submit to Us if said request would result in a violation of applicable laws and regulations, or otherwise adversely affect any legitimate interest We seek to assert.
Any changes We may make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this Policy.
As permitted by applicable law, if you continue to use our Site and underlying services hereon after the effective date of any change to this Policy, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the updated Policy. The revised Policy supersedes all previous versions hereof. Upon our request, you agree to accept or sign a non-electronic version of this Policy and any other policies or agreements referenced hereunder.
O. INQUIRIES & CONCERNS
You may contact Plentific Ltd by using the 'contact us' feature that can be found on our Site. We will do our best to provide a prompt response to your question. In addition, our designated Data Protection Officer is responsible for overseeing compliance with this Policy. You can reach this Data Protection Officer by calling him at 0203 960 5413, or by sending an email to firstname.lastname@example.org.
If you have any questions or complaints regarding this Policy, please contact Us as described above. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns regarding your privacy question. If you do not receive acknowledgement of your complaint or, if your complaint is not satisfactorily addressed by Us within 30 days from your submission of same, then please contact the Information Commissioner’s Office.