Resident Portal & App

The self-service resident portal & mobile app that your customers will love.

The Plentific self-service resident and tenant portal & app is brimming with features and integration options, designed to help residents manage all aspects of their tenancy.

Talk to us

Built for Landlords & Residents

Designed with users, continuously improved.

Seamless Integration

Connects with HMS, CRMs, document systems, payments, and more.

Empowered Residents

Self-service, real-time data, and better communication.

Collaboratively Developed and Enhanced

Designed and developed with social landlords and their residents to incorporate a wide range of features, with the added flexibility to customise the solution for your organisation’s needs through the use of its powerful CMS and / or custom development.

Dedicated to continual improvement the Plentific resident portal has a dedicated development team, published roadmap, established published roadmap and a proven Client Success Programme ensuring the solution grows with your organisation and technology enhancements.

Fully Integrated Solution

Developed with third-party system integration as a priority, the Plentific resident portal can be easily integrated with the vast majority of Housing Management Systems (HMS), Customer Relationship Management (CRM) systems, Electronic Document Management Systems (EDMS), payment providers, schedulers and more.

Key Features

Everything you need from a housing customer portal

Self-registration & Login (inc MFA)

Allow customers to register for an online portal account without any back office intervention, with the added security of multi-factor authentication (MFA).

Alerts & notifications

Customisable and targeted alerts and notifications, which can be generated by predetermined logic, actions and / or ad-hoc custom notifications.

Payments & Direct Debits

Leveraging existing integration with the commonly utilised payment providers and Direct Debit provider, the resident portal provides customers with the ability to make rent & ad-hoc payments and set up & manage DDs.

Repairs diagnostics & reporting

Allow tenants and staff members to diagnose property issues and schedule repair appointments, taking on average only 99 seconds. After booking allow residents to manage upcoming repairs including cancelling and rescheduling appointments.

Account Information

Through real-time integration, the Plentifc resident portal provides customers with a 360 view of their tenancy financials, including charge breakdown, sub-accounts and a statement facility.

ASB reporting & management

Allow tenants to report anti-social behaviour (ASB), capturing all of the information required for an investigation whilst providing a facility for tenants to monitor and update open cases.

Content management

Built on one of the World’s most trusted Content Management Systems (CMS), the Plentific Resident Portal provides the perfect blend of flexibility, scalability and security.

Two way messaging & Case Management

The Plentific portal provides customers with a powerful two way messaging facility with customisable forms, to enhance the tenant - landlord communication and relationship.

Documents

Tenancy Agreements, Certificates, Inspections, etc. Documents provide great transparency and visibility. The Plentific Portal has existing integration with many EDMS to provide a categorised documents repository for customers. That’s not all. Allow residents to digitally sign documents through e-signature solutions such as DocuSign.

Much, much, more

The Plentfiic portal supports many more features such as; permission requests, privacy opt-ins, household management, personal information management, SAR requests, livechat / chatbot support, News & Events and much more.

Plentific has provided not only a software solution but also the experience and support on how to test, roll out and continually improve digital solutions. This brought a lot of added value to the project which has stood out from other suppliers.

David Cater, Group Director of Technology at Sovini