Delivering personalised services and harnessing performance insights.
Notting Hill Genesis partners with Plentific to transform property management and service delivery for their extensive portfolio of over 66,000 properties.
Key results
35,000Jobs through Plentific’s marketplace in one year.
50,000Properties managed using Plentific.
91%of repairs completed first time.
Customer Background
Notting Hill Genesis (NHG) is a leading housing provider based in London, with a history of over 50 years in delivering affordable homes. As a member of the G15 group, NHG manages a portfolio of over 66,000 properties across the capital and the southeast. The organisation is committed to providing quality, secure homes for residents, particularly those in need, and is focused on modernising its service delivery to offer more efficient, flexible, and personalised services. NHG's efforts to transform property management are supported by innovative digital solutions, including its partnership with Plentific to streamline repairs and maintenance.
"Each contractor is both verified and insured. We are finding Plentific quicker, cheaper and more convenient for residents."
- Kate Davies, Chief Executive at Notting Hill Genesis
The challenge
Notting Hill Genesis faced the challenge of modernising its service delivery to provide a more efficient and personalised experience for its residents. The organisation needed a solution that could integrate seamlessly with its existing systems, manage a large and diverse property portfolio, and address fluctuations in demand for repairs and maintenance services. NHG also sought to improve cost management while ensuring flexibility and reliability in service provision, particularly during times of crisis like the COVID-19 pandemic.
The solution
Notting Hill Genesis partnered with Plentific to integrate its platform into NHG’s existing digital infrastructure. This collaboration enabled NHG to streamline its repairs and maintenance processes through a single dashboard, improving automation and service efficiency. The Plentific marketplace provided access to a wide network of local contractors, which helped manage overflow and reduce backlogs. The platform’s robust data insights allowed NHG to prioritise repairs, optimise contractor capacity, and drive informed decision-making, all while reducing repair costs and improving service delivery for residents.
Plentific’s offering
Work order management
Plentific Marketplace
Data Insights and Performance Analytics
The results
The partnership with Plentific led to significant improvements in Notting Hill Genesis’s property management operations. With 91% of repairs completed on the first visit and an average completion time of 10.2 days, NHG achieved greater efficiency and cost savings. The integration of Plentific’s platform allowed for seamless management of over 50,000 properties, with enhanced data-driven insights to prioritise services and manage contractor capacity. This transformation resulted in quicker, more reliable repairs for residents, reduced backlogs, and improved service flexibility, particularly during challenging times such as the COVID-19 pandemic.
"Plentific offers a streamlined digital approach for maintaining properties that will save a great deal of valuable time and resources."
