Resident Communications Readiness
A tech scorecard to assess your communication approach to residents.
This scorecard is designed to help you assess whether your communication approach is ready to support the intent and requirements of Awaab’s Law, particularly in cases of damp and mould requiring emergency repairs. It highlights 6 key focus areas and the technology capabilities that can help you meet rising expectations.
1. Emergency repairs and response time
2. Timely updates and follow-ups
3. Written statements and formal notices
4. Appointment visibility and reminders
5. Empathy and tone
6. Complaint handling and escalation visibility
Explore all scorecards
Scorecard 1: Contractor Readiness
Do you have contractor coverage and processes in place to meet the required timelines for damp and mould repairs? Download the scorecard to assess your contractor capacity and response model.
Scorecard 2: Operational Workflow Readiness
Are your internal systems and team structures built to support triage, escalation, and resolution of emergency repairs? Use this scorecard to evaluate system readiness and escalation pathways.
Scorecard 3: Resident Communication Readiness
How well do your communication channels support timely, transparent, and empathetic engagement with residents at every step of the repair process? This scorecard will help you assess resident-facing communication tools and protocols.
Scorecard 4: Compliance & Risk Reporting Readiness
Can you trace the full timeline of a repair, including inspections, risk ratings, actions taken, and communications? Assess your audit trail, risk categorisation, and evidence visibility across your portfolio.
