While high inflation, increased material prices, and global uncertainties are showing no sign of slowing, there is some hope for getting the most value out of property maintenance this year. Amidst this backdrop, demand has been strong with Plentific delivering over 250,000 jobs and welcoming thousands of local contractors last year. Surprisingly, the platform also observed a 20% decrease in the average work order value compared to the same period in the latter half of 2022.
Driving value for clients is the core focus at Plentific, and with 97 new product features launched, several industry experts joining the team, and a number of strategic integrations including Salesforce, Yardi and SASSHA 360 - we are confident in the platform’s impact in delivering value this year in the following ways.
What value can clients expect from Plentific this year?
Faster service delivery for enhanced performance
A key contributor to driving more efficient service delivery has involved a range of innovations linked to Plentific’s tech-enabled marketplace. These include enhanced diagnostic capabilities that utilise a Large Language Model (LLM) AI tool, real-time contractor workload indicators, and flexible work order dispatching, empowering users to optimise resource allocation, minimise site visits, and achieve higher first-time fix rates.
Work has been done to further incentivise high-performing marketplace contractors and consult with those who may not be maximising the platform's full potential. The consultation process ensures contractors are getting the most out of the platform, winning the work they love doing, obtaining positive resident feedback and in turn increasing their performance.
Cost certainty in a time of uncertainty
Plentific introduced a range of AI-powered tools to improve automation and efficiently complete tasks with less human intervention to drive down the cost of responsive repairs. This not only aids clients in managing budgets but also helps maintain organisational efficiency and, as recently discovered, is reducing overall invoice value. The platform's decision engine helps clients benchmark quotes, providing visibility on whether the quoted price meets or is significantly above the market price.
The introduction of a schedule of rates feature allows for better control over repair and maintenance costs, aligning clients with contractors on labour and material specifications. Plentific goes a step further by providing contractors with guidance on market prices. This enables appropriate quotes and optimised costs for clients, ensuring a competitive and fair marketplace.
Increased quality for residents and properties
Plentific's commitment to value extends beyond cost reduction. By ensuring better maintenance, the use of the platform contributes to improved stock condition and resident safety. Residents within the home are experiencing improved quality and faster service delivery through trusted and capable contractors engaged by self-service portals. These self-servicing options provide real-time updates giving residents peace of mind and increasing satisfaction.
Plentific is committed to continuing its innovation to enhance client value amid evolving priorities. Our recent platform improvements aim to greatly benefit clients while also supporting hard-working, local service providers. The true value comes for those clients who fully adopt Plentific’s platform as an end-to-end solution, ensuring efficient service delivery, better quality and cost certainty at a time of increased demand and reduced budgets.
If the above sounds like something you are looking for in 2024, do get in touch with our team.